We understand the importance of security to property owners who do not reside in the vicinity and pride ourselves in ensuring a reliable and efficient service seven days a week. For clients who do not wish to regularly rent their property but wish to ensure keys are readily available if needed, this is the package for you. We will maintain your keys in a secure place; all our keys are coded without using personal names or addresses.
This service provides a huge advantage to clients for any potential maintenance or renovation work needed, we are able to meet the relevant tradesperson at the property to provide access if needed.
In addition to our key holding service we offer monthly inspections in which we will check your property every month when it is vacant. We will ensure the following inspection takes place:
If there are any problems with the above we will report back to the owner with supporting information including photographs if necessary and will work with the owner to rectify any issues or work needed.
After your guests depart we will check your property for any damage or missing items and report back to you if any action is necessary.
Our standard cleans after guests have vacated your property includes the following:
In order that we can facilitate the above we ask all our clients to provide a minimum of two sets of bed linen for each bed. Professional laundering of the following items can be arranged at an extra cost if required:
As many properties have been left vacant or had minimum guests during the winter period we highly recommend a pre-season clean. These are usually undertaken around March/April every year. The main aim is to ensure that your property is in the best condition possible, whether this is for you or your guests, ahead of the busy summer period. A pre-season clean includes the following:
We offer a domestic clean to owners & guests on an ad-hoc basis. This service includes a general clean of the property but does not include laundry and towel changes.
We are able to liaise with reputable local businesses to provide additional services. If you would like improvements made to your property or need maintenance. We would be pleased to provide quotes and arrange this for you. From locksmiths, to plumbers, carpenters, boiler engineers and general DIY, we are flexible and can accommodate most requirements to meet your needs. Quotations will be provided to owners and work agreed prior to commencement.
In the event of an emergency, dealing with maintenance requests (as detailed above), home deliveries/collections, and call out charges will occur at our standard rate as detailed within our price list.
We are pleased to arrange airport transfers for your guests to and from Murcia International Airport. Flight details, times, passenger numbers with ages and luggage size and quantity will be required at the time of booking.
We offer a meet and greet service to all our guests. We will contact guests by e-mail or telephone approximately a week before their departure to confirm their flight arrival details and discuss means of transport to the property. We ask guests to contact us when they are 15-minutes away from their property to ensure we meet them on time. Guests are given a set of keys and we will provide our contact number in case this is needed for any emergencies.
We are happy to provide a welcome pack for your guests to ensure they have the essentials when they arrive. A pack will consist of the following; Tea, coffee, sugar, 1-litre of semi-skimmed milk, 1-litre of orange juice, 1-litre of water, 1 bottle of wine (red or white), 6-pack of beer, 1 loaf of bread, butter, jam, 1 packet of biscuits and 1 large packet of plain crisps. Our welcome pack is payable by the guest on arrival at the property in cash. Welcome packs must be booked in advance.
We can arrange for the hire of high chairs, cots, buggies, sterilizers, booster seats and bouncy chairs for your guests use if required. Price is given on application and paid for in cash by your guests on arrival at your property.
